Shipping policy

Shipping Policy

Last Updated: 01/05/2016
At BiotyFacePro Skincare, BiotyPerfume, and JLipShine (“we,” “us,” or “our”), we are committed to delivering your beauty essentials efficiently and with care. This Shipping Policy outlines how and when your order will be processed and delivered.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and public holidays)
Orders placed after business hours will be processed on the next business day
During high-volume periods or promotions, processing times may be extended
You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking information once your order ships.
Shipping Destinations
We currently ship within the United States.
We plan to expand to international shipping in the future. When available, international shipping details, rates, and timelines will be clearly displayed at checkout.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
From time to time, free shipping promotions may be offered and will be clearly noted on our website.
Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery dates are provided for convenience and are not guaranteed.
We are not responsible for delays caused by:
Shipping carriers
Weather conditions
Customs processing (for future international orders)
Events beyond our control
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Damaged, Lost, or Stolen Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item(s) and packaging.
BiotyFacePro Skincare, BiotyPerfume, and JLipShine are not responsible for packages marked as delivered by the carrier but reported as lost or stolen. We recommend ensuring a secure delivery location.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
International Shipping (Future Expansion)
When international shipping becomes available:
Customers will be responsible for customs duties, taxes, and import fees
Delivery times may vary due to customs clearance
We are not responsible for delays caused by customs authorities
This policy will be updated when international shipping launches.
Contact Us
If you have questions about shipping or your order, please contact us at:
📧 skincare@biotyfacepro.shop